Attorney Availability is Key to Client Happiness

Attorney Availability is Key to Client Happiness

Responsive attorneys convert higher.


Whether you're new to your practice or a veteran of the legal sector, the inclination to concentrate on academic prestige, professional connections and caseload is encouraged and expected. Together with the modern establishment of global communication, made possible with the commercialization of smart telephones, sociable media and the movement of business into the online sphere, one often-forgotten feature of company can assemble or break your practice: your response time.

How and when you react to a customer's first legal query is critical to the retaining of your providers. According to a late 2017 article on client responsiveness, finding the best communication system for a customer is crucial to building trust and establishing yourself as a competent and careful attorney.

Sounds simple, right? It can be more challenging than you think. To break it down, here are the 3 components of effective client responsiveness:

  • Multiple Lines of Communication - Giving your potential client-base more than just a telephone number to reach you is not only effective, but a necessary business standard for the modern lawyer. Firms and authorized organizations are finding it necessary to build an internet presence (both an easy-to-navigate site and the proper social media stations ) to catch the more than 95 percent of men and women who begin their legal search utilizing the internet.
  • Placing a professional expectation -"Consumers are habituated to real-time communication", states Clio founder and CEO Jack Newton. When you care for your customers' needs in a timely manner, you are showing them that they would be the priority - not just their business. This is a very simple and profound message.
  • Make time - There is significance in balancing your practice and your own personal life, but it's mutually advantageous to create yourself as available as possible. This doesn't mean call them back immediately, but the earlier the better. And sometimes calling them to tell them you're going to be inaccessible until a certain date is sufficient to build reliability.

Placing your own standards for your business process with respect to calling customers in a timely manner is a habit worth forming. After all, being responsive is respecting their option to contact you over other attorneys; an easily reciprocated gesture.